Shipping Policy – carawayahome

Last Updated: July 1, 2026

We are an independent online retailer of genuine Caraway products. We are not affiliated with, authorized by, or sponsored by Caraway Home, Inc.

Processing Time

Orders are typically processed within 1–2 business days after order confirmation. During high‑volume periods (such as holidays or sales), processing may take a few additional days.

Orders are not processed or shipped on weekends or U.S. federal holidays.

Shipping Destinations

We currently ship to the United States and Canada.

We do not ship to U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.) or other international destinations outside the U.S. and Canada.

Shipping Rates

No minimum order required. All orders ship free to the U.S. and Canada.

Note for Canadian orders: Customs duties, taxes, or additional fees may apply upon delivery and are the responsibility of the customer.

Shipping Carriers

We use USPS and UPS for shipping. If you require a specific carrier, please contact us before placing your order.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can track your package using the carrier’s website.

Please note that tracking information may take 1–2 business days to update after shipment.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible. Orders cannot be cancelled once they have shipped.

Incorrect Address

Please ensure your shipping address is accurate at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

Lost or Delayed Packages

We are not liable for delays caused by the carrier (weather, holidays, or other unforeseen circumstances). If your package is lost in transit, please contact us and we will assist you in filing a claim with the carrier.

Damaged Packages

If your package arrives damaged, please contact us immediately with photos of the packaging and the damaged items. See our [Returns & Refunds] policy for more information.

Policy Changes

We reserve the right to change, modify, or update this policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about shipping, please reach out:

Email: [email protected]
Phone: 3109954775
Hours: Monday – Friday, 9:00 AM – 5:00 PM ET

carawayahome is an independent online retailer and is not affiliated with, authorized by, or sponsored by Caraway Home, Inc. Caraway® and Caraway Home® are registered trademarks of Caraway Home, Inc.